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Monday, November 21, 2011

Reliable Contractors 1: Elite Deco Pte Ltd

In the course of building my house, I have had to work with many many specialist contractors. Some of them have driven me up the wall but once in a while there was a company that was reasonable in pricing (without me having to haggle), delivered high quality installations and even after the money had been paid up, they would return to fix problems without fuss. I thought that I would do a series of posts on such gems so that people looking for services (and unsure whom to engage) can be aware of some of these good, though small companies.

This is Elite Deco Pte Ltd's website: http://www.elitedeco.com.sg/index.shtml

Elite did all my aluminium composite panel external roofs. I had hoped to give the job to The Panda but he could not provide a method statement that was clear enough for me to know that he knew what he was doing, and that he had the right specialist for the job. Also, I didn't like his time frame of 3 months given that he had only one welder to weld the steel beams and columns that would form the roof support (and I was not sure that this welder of his had the proper certifications).

Elite Deco did everything in 2 weeks. The sales fellow who came by was quiet and serious. He quickly explained to me where he would put the columns and how the roof would slope. I asked him to clarify how some specific parts of the roof would be constructed and he made me a quick sketch. By the time I met Elite Deco, I had already developed a sense of the market pricing and so I confirmed without haggling. There was no irritating sales spin.

Elite Deco then swooped in with 2 certified welders (Malaysians) and a largish team of unskilled Indian workers who were closely supervised by the 2 certified welders. This is important. Another company I had hired (to install my window grilles) had no control over their unskilled Indian workers at all. These turned out to be insolent and careless. One of these workers walked into every one of my bedrooms like a VIP because he was curious how we lived (we were already living here by then). Another worker in that team made it his life's mission to terrorise Milo. I was so angry that I went up to him and said "If I catch you frightening my dog one more time, I will let him loose and I will command him to BITE you." It's cruel to provoke a tied-up dog who cannot defend itself. Not surprisingly, with such workers and ill-supervised, the same iron grille installations had to be redone 3 times, and even then, the workmanship was very poor. It was a nightmare!!

Elite Deco however, kept their unskilled workers on a tight leash. The 2 welders in charge of them made them clean up the worksite properly, repaint stains properly. When the whole team left, you would have not known that they had ever been there if not for a new roof structure that had magically grown up in a space of 1 day. I was very worried about a spot on the roof that I thought might pool with water and become a mosquito hazard. I was really impressed when one of the welders whipped out his iPhone and said "I knew you would ask this question, so here is a photo of what it looks like up there to assure you that there is no pooling water".

The wet kitchen developed a leak last weak. I sent an sms to Elite. Someone came yesterday to fix the leak. Polite and no fuss. Done and gone in 10 minutes. Milo didn't even have time to get revved up into a barking fury. So if you ever need patio roofing solutions, get in touch with Ken at 91002001.

6 comments:

Theanne and Baron said...

Hi Petunia...your post is a nice recommendation for this company...if I lived near you, I would certainly consider them for such work on my home. I'm particularly impressed with their coming back to fix things with no fuss.

petunialee said...

Theanne - Yup! That was what prompted me to write this recommendation. I was grateful that they came promptly without fuss. I have experienced others who won't return at all after collecting full payment.

Open Kitchen Concept said...

Oh... thank you! I will need someone to help with the awning (in future) for my new place and now I know who to look for! :)

petunialee said...

OKC - I'll put down the ironworks in my next post.

Fresh Fry aka 福星 said...

they should feel Milo's teeth after such warm self-invitation.

but tat was me. *WIDE GRIN*

petunialee said...

Fry - I was sorely tempted. Very sorely.